Frequently Asked Questions

Sign in and open Account → Orders. Every order you have placed with this account is listed there with its current status. Opening an order shows the items, the total and where the order has reached.

We don't issue receipts through the website yet. Email hello@torba.co with your order number and we'll help.

Orders are listed under Account → Orders for the account you placed them with. An order placed as a guest, or while signed in to a different account, won't appear there. If you still can't find it, email hello@torba.co with your order number.

Three days. Tell us in writing within three (3) days of receiving the item that you want to replace, exchange or refund it. The item has to come back unopened and in its original packaging with the tags still attached, and shipping and packaging charges are not refunded. The full terms are on our Cancellation and Return Policy page.

Right here on our website, all year round. Order online and we'll deliver to you.

Our full range is on this website. If the product you're looking for isn't here, email hello@torba.co and we'll look into it.

Many of our products are seasonal or made in small batches, so they come and go. Email hello@torba.co with the product's name and we'll find out for you.

Each product page lists its ingredients. For more detail, email hello@torba.co with the product's name and we'll ask the producer.

By soaking and slow drying. The nuts are soaked in water — filtered water for almonds, saltwater for cashews and Brazil nuts — for around twelve hours, which begins germination, then dried gently at a low temperature. Soaking reduces anti-nutrients such as phytic acid and enzyme inhibitors, and the nut comes out cleaner, crunchier and fuller in flavour than one that has not been activated.

Email hello@torba.co or call +974 31008110 to ask about visiting the farm.

Email hello@torba.co or call +974 31008110 to check when the farm is open.

Email hello@torba.co or call +974 31008110 to ask about tours of the farm.

Torba Market is a seasonal market. It runs every Saturday from November through to April.

The market season runs from November through to April, on Saturdays. New dates and events are posted on our Events page.

Torba Junior is for children aged 5 to 15, so younger children can't take part yet. We'd love to see them when they're old enough!

Email hello@torba.co or call +974 31008110 with what you lost and when, and we'll do our best to help.

Email hello@torba.co with the vendor's name and what you need, and we'll help where we can.

To sell at the market, apply through the vendor portal at vendors.torba.co.

Applications are reviewed through the vendor portal at vendors.torba.co, where you can follow the status of yours. If it has been a while, email hello@torba.co and we'll look into it.

Vendor applications and questions are handled through the vendor portal at vendors.torba.co, or by email at hello@torba.co.

For collaborations other than selling at the market, email hello@torba.co and tell us what you have in mind.

The documents you need depend on what you sell. Email hello@torba.co before you apply and we'll tell you what's required.

Email hello@torba.co about booths at the market.

You can reach us on +974 31008110 or at hello@torba.co. To apply as a vendor, use the vendor portal at vendors.torba.co.

Through the vendor portal at vendors.torba.co. You create an account, tell us about your products and submit the application there, and you can follow its progress from the same place.

Email hello@torba.co with your business name and we'll tell you whether you need to apply again.

Apply through the vendor portal at vendors.torba.co, or email hello@torba.co to talk it through first.